MCRCSIP 2019 Loss Control Training
Dealing with and Responding to Difficult People
Presenter: Hector Hernandez
This presentation will teach you strategies to use while dealing with difficult people at work or your everyday life. Without a plan, you will lead with emotions, which could set you up for failure, and in some cases, risk your safety and possibly your job. Dealing with difficult people teaches you how to plan to respond and exercise self-control in the most taxing times. This presentation will teach you how not to take these encounters personally and will empower you with techniques that include:
Listening vs Hearing
Knowing your Clients
Making Contact with a Plan
Body Language for Effective Communication
Responding to People
How to Empathize with People
Identifying a Threat
Self-Defense While Working
8:00 - Registration
8:30 - Program Begins - Hector Hernandez
10:00-10:15 - Break
11:30 - Program Ends
Register for our upcoming session using the form below.
Please enter "1" in the box of the session you would like to attend.
Tuesday, August 13
Soaring Eagle Casino, Mount Pleasant
If you would like to register more than one person, please return to this page to register additional people.
A block of rooms has been reserved at the Soaring Eagle Casino, but will be released to the general public three weeks out from the event. Call the Soaring Eagle at (888)732-4537 to make a reservation.
There is no cost to attend the training, but there will be a $25 charge for those who register but do not attend.