Meeting Schedule

MCRCSIP 2019 Loss Control Training

Dealing with and Responding to Difficult People

Presenter: Hector Hernandez
This presentation will teach you strategies to use while dealing with difficult people at work or your everyday life. Without a plan, you will lead with emotions, which could set you up for failure, and in some cases, risk your safety and possibly your job. Dealing with difficult people teaches you how to plan to respond and exercise self-control in the most taxing times. This presentation will teach you how not to take these encounters personally and will empower you with techniques that include:
  • Listening vs Hearing
  • Knowing your Clients
  • Making Contact with a Plan
  • Body Language for Effective Communication
  • Responding to People
  • How to Empathize with People
  • Identifying a Threat
  • Self-Defense While Working


  • 8:00 - Registration
  • 8:30 - Program Begins - Hector Hernandez
  • 10:00-10:15 - Break
  • 11:30 - Program Ends

Registration Form

Register for our upcoming session using the form below.

Email Address

Session Sign-Up
Please enter "1" in the box of the session you would like to attend.

Tuesday, August 13 Soaring Eagle Casino, Mount Pleasant

If you would like to register more than one person, please return to this page to register additional people.
Room Reservations
A block of rooms has been reserved at the Soaring Eagle Casino, but will be released to the general public three weeks out from the event. Call the Soaring Eagle at (888)732-4537 to make a reservation.

There is no cost to attend the training, but there will be a $25 charge for those who register but do not attend.


Home Member Start Login Search Site Map Contact Us